CBS Connect — Creative Beauty SFA
Our help desk team is here to assist you with any questions about the CBS Connect app.
To reset your password, go to the login screen and tap “Forgot Password”. Enter your registered email address and you will receive a verification code. Enter the code and create a new password. If you don’t receive the email, check your spam folder or contact support.
You can log in using your registered email ID and password. After login, you can set a new PIN.
Tap the sync icon in the top right corner of the home screen. This shows pending items in your outbox. Tap “Sync Now” to upload all pending data to the server. Ensure you have a stable internet connection before syncing.
Yes! The app supports offline mode. You can create orders, fill forms, capture photos, and perform most activities without internet. All data is stored locally and automatically syncs when you reconnect. A “Pending” indicator shows unsynchronized items. Important: do not log out while the pending indicator shows unsynchronized data, as logging out will result in data loss.
Check your internet connection and try syncing again. If the issue persists, upload diagnostic logs from the app and contact support.
Check-In is allowed only when you are within the configured geo-fenced radius of the outlet. Please ensure your device’s GPS and location services are enabled and that you are physically present within the permitted distance from the outlet before attempting to Check-In.
You can view order details through the Order Report available under In-App Reports.
Navigate to Rewards, select the desired item, add it to the cart, and complete the redemption process.